Privacy Policy

At G-Mitra, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website, purchase our products, or interact with our brand.

1. Information We Collect

We collect information that you provide to us directly, as well as data automatically gathered when you use our site:

• Personal Identification: Name, email address, phone number, shipping and billing addresses.
• Payment Information: Credit card numbers and billing details (processed securely via our payment partners).
• Account Data: Usernames, passwords, and purchase history.
• Technical Data: IP addresses, browser types, device information, and cookies that track your browsing behavior on our site.

2. How We Use Your Information

The information we collect is used in the following ways:

• To process and fulfill your orders, including sending order confirmations and shipping updates.
• To provide customer support and respond to your inquiries.
• To personalize your shopping experience and recommend products that match your interests.
• To send marketing communications, newsletters, and promotional offers (only if you have opted in).
• To improve our website functionality, analyze trends, and prevent fraudulent activities.

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners who assist us in operating our business:

• Service Providers: Payment processors, shipping carriers, and IT hosting services.
• Legal Compliance: When required by law, subpoena, or to protect the rights, property, or safety of G-Mitra, our customers, or others.

4. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your personal information.
• The right to opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails.

To exercise any of these rights, please contact us at privacy@g-mitra.shop.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive payment information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway providers' databases, accessible only by authorized personnel.